Refund Policy
Last updated: March 25, 2026
Cancellation by Traveler
If you need to cancel a booking, the refund amount depends on when you cancel relative to the scheduled service time:
| Cancellation Timing | Refund Amount |
|---|---|
| More than 24 hours before service | Full refund (100%) |
| Between 2 and 24 hours before service | Partial refund (50%) |
| Less than 2 hours before service | No refund |
Cancellation by Provider
If a provider cancels a confirmed booking, the traveler receives a full refund plus platform credit as compensation for the inconvenience. Repeated cancellations by providers may result in account review or suspension.
No-Show Policy
- Provider no-show: The traveler receives a full refund. The provider's account will be flagged for review.
- Traveler no-show: No refund is issued. The provider receives their full payout.
Quality Disputes
If you are dissatisfied with the quality of a service, you may submit a dispute within 48 hours of service completion. Our team will review the case, which may include contacting both parties and reviewing any available evidence. Partial or full refunds may be issued at Rovea's discretion based on the findings.
Refund Processing Time
Approved refunds are processed through Stripe and typically take 5 to 10 business days to appear in your account, depending on your bank or payment provider.
How to Request a Refund
To request a refund, follow these steps:
- Go to "My Bookings" in your account dashboard.
- Select the booking you wish to cancel or dispute and click "Request Refund."
- Provide a reason for your request. Our team will review and respond within 48 hours.